CUSTOMER SERVICE EXCELLENCE 

customer

 

This course is designed to provide individuals with the knowledge, skills, and attitude to manage and deliver exceptional customer service.

WHO SHOULD ATTEND

This course is targeted to customer service professionals, managers, salespeople and everybody interested in acquiring excellent customer service skills.

 

COURSE OUTLINE 

- Attitude, External Awareness, Customer Experience
 
- Communication, Influence, Interpersonal Skills, Stress Management, Adaptability
 
- Accountability, Leadership, Customer Experience
 
- Communication, Interpersonal Skills, Results Oriented

- Complaint Resolution, Building Customer Loyalty     
 
- Conflict Resolution, Customer Experience
 
- Initiative, Customer Acquisition

- Cross and Up Selling, Service-Based Selling     
 
- Customer Follow Through
 
- Effective First Impressions: Face to Face     
 
- Overcome Obstacles to Customer Service     
 
- Telephone Skills: Inbound and Outbound Telephone Service   

 

LEARNING OUTCOME

At the end of this course, participants should be able to:

 - Build a firm foundation in customer service

 

Date: 7th - 8th March 2018

Location: GUS Training Facility, Lekki Phase 1, Lagos

Course Fees: N60,750

Training Provider: GUS Consulting Ltd

 

How to Enroll

Register online by clicking here

Contact us directly:

Phone: +234 (0) 1 454 0261, +234 (0) 1 454 4740, +234(0)8165346412

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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